Appointments

Appointments

Know Where To Go

Our GP surgery helps with many health problems. But we can’t help with everything.

What to do:

  • If you feel able to, some problems are safe to manage at home
  • Find your problem in the “Who do I see” list.
  • See who to contact if you do not get better

Click on the + to show more.

Self care at home

Be ready to look after yourself at home. Rest when you feel unwell. Keep a small medicine kit at home for:

  • cough or cold
  • upset stomach
  • pain or headache
  • cuts and grazes
  • sore throat (but if for two weeks or more contact your GP)

For health advice, visit nhs.uk

Pharmacists

Ask for advice on ailments, medicines and healthier living. They can help with:

  • questions about medication, dose, type or suitability plus urgent requests or if related to hospital discharge
  • repeat prescription
  • sore eyes (but if it persists, go to an optician)
  • runny nose
  • diarrhoea
  • bite or sting
  • seasonal allergies like hay fever

Find a Pharmacy

Think “Pharmacy First”

  • For some health problems, a pharmacy can help faster than a GP.
  • We can point you to a pharmacy, or you can go there yourself.
  • Before asking for a GP appointment, check if your problem is on the Pharmacy First list.

At Pharmacy First

  • A trained pharmacist checks your health problem.
  • They can give you medicine if you need it.
  • If you usually pay for prescriptions, there will be a charge.
  • You don’t need to see a GP first.

From June 2025

  • They can measure your blood pressure to spot hidden problems.
  • They can help women start or review birth control pills.

Routine GP Appointments Requests

For non-urgent issues, you can ask for an appointment (usually within seven days).

Use eConsult to ask a question or request an appointment.

This keeps phone lines free for people without internet.

Patients who can’t go online can call us on 01753 579803 for help. Our reception team wants to help you. They will ask what is wrong. Your answers help the GP pick the best person to care for you.

Urgent GP Appointment Requests

If you feel very unwell and need to be seen today or the next working day, call us on 01753 579803. Please call the surgery during normal opening hours. You cannot book urgent appointments online.

  • Our reception team will ask you what is wrong when you call us.
  • Your answers help the GP pick the best person to care for you.
  • One of our doctors may call first to talk to you about how you are feeling.
  • If needed, the GP will book you an urgent appointment for the same day.

Call NHS 111

When to call NHS 111

  • It is not a life-threatening emergency.
  • You think you might need hospital care.
  • You are not sure where to go or who to call.
  • Your GP surgery is closed or you do not have a GP.
  • You want advice or someone to reassure you.

NHS 111 is open 24 hours a day, every day. You can also use NHS 111 Online for the same help.

Urgent Care or Walk-In Centre

Go to a UTC when your GP is unavailable and you need same-day care for minor injuries or illness, for example:

  • sprains and strains
  • suspected broken bones

When to visit a UTC

Accident & Emergency

Emergency department or call 999

Only for very serious or life-threatening situations.

If you are unsure, call NHS 111

When to visit A&E

When to call 999

For repeat prescription requests, please use the NHS App.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

Please try to come to your appointment. But if you cannot make it, or do not need it anymore, please cancel it. This helps us use NHS resources well.

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – eConsult
  • phone us on 01753 579803, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Tell us if you:

  • Have any other access or communication needs
  • Want a certain doctor, nurse or other health worker
  • Prefer phone, video, face-to-face, text or email
  • Need an interpreter

Home visits

Please try your best to come to the surgery. We can give you better care there.

  • If you are too ill to leave the house, call reception as soon as possible after 8am.
  • Home visits are available if the GP thinks you need one.
  • If you ask for a home visit, a GP will call you to talk about your problem.
  • Please be ready to give us details so the doctor can plan the visit.

You can only ask for a home visit if you cannot leave your house or are too ill to come to the surgery.

Other home care

  • A community nurse or matron can visit if your GP asks.
  • A health visitor will visit if you have a new baby
    • They may also visit if you are a new patient with a child under five.